Forum Event Cancellation/Refund Terms

Policy 1

Transfers/substitutions are welcome prior to the date of the programme. Cancellations received in writing to info@publiclibraries.org.nz five (5) business days prior (e.g. 10th August for the forum) to the programme will receive a refund – minus a 20% per cent handling fee. If you do not cancel or transfer prior to the programme date, the entire fee is non-refundable

Policy 2

Cancellations received within three business days (this date is aligned with the venue’s final catering numbers) of the event will receive a 50% refund. No shows will not receive a refund.

Cancellations after this date will not be refunded. At any point prior to the event, you are welcome to contact us to nominate a substitute delegate at no extra charge. All cancellations and substitutions must be in writing.

NB: This does not change your standard terms and conditions for your event.